This is a great tip that I use when confronted with difficult situations. It is the simplest technique you will learn in the Personal Success Handbook and yet it is one of the most powerful ones. It is called Low ‘n’ slow, and all you need to do is to speak in a very low tone and at a slower pace.

If you lower you tone by one or two levels you will disarm the situation. Determine your level of speaking normally and mark the level out of 10, where 10 is shouting and 0 is not speaking. Practice going up and down the scale until you know what number you speak at normally. Now all you do is lower your voice one to two levels. For example if you find your normal voice tone is level six on your scale then during confrontation or conflict, lower your tone by two levels. Use the same technique for your speed of speaking, with level 10 being nearly garbled it is so fast and 0 is not speaking. Read More